Date: July 13th 2007

Dear AlpineWeb Customer,

One of the most frequent requests we hear from our customers is to help reduce the amount of unsolicited commercial email (spam) they receive in their email systems. In addition to the other spam filtering options already available, we have recently added an additional control for you called Spam Filtering Sensitivity.

Setting Filtering Sensitivity

Login to your control panel yourdomain.com/ControlPanel/ as an end user. For example if you email address is sunshine@yourdomain.com - you would login as "sunshine" (all lower case).


Note: No spam filter is 100% effective; you will probably still need to "weed out" spam from your mail from time to time, no matter what solution you use.

To set filtering sensitivity:


1. Select My Mail from the Jump to: drop-down list. The My Mail Home window appears.

2. Click Filters. The Filters window appears.

3. In the Spam Filter Services Box you will find sensitivity options:

Sensitivity:
High (5): nearly all spam is caught.
Medium (10): most spam is caught
Low (15): obvious spam is caught
Custom: (1-100)

**The lower you go the more spam will be captured. This can also mean that more legitimate emails will get caught in your spam filter, however, you can use the whitelist feature to handle that. This does require that your trash folder be checked and cleaned out regularly. Go to My Mail > Folders > Trash - confirm that there are no legitimate emails there and then click on clear.



For additional information about spam filtering for the Signature Hosting Account:

http://support.alpineweb.com/hosting/signature/admin/email/spamassassin.html



If you have any questions, please contact your account manager or technical support.

We are working hard to make your web hosting experience with AlpineWeb a productive and positive one. We appreciate your business and hope to continue delighting you in the future.

Kind regards,
The AlpineWeb Technical Department


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